My Expertise

Experience

Amazon

Head of Media and Multi Device Features, Alexa Devices

• Product leader for software and operating system support across Amazon devices: Alexa, FireTV, Tablet, and Kindle

• Responsible for managing device customer experience, ensuring higher customer device engagement and 20% improvement in customer contacts related to devices connectivity issues

• Co-owned device software updates to 50M+ devices worldwide improve customer experience focused around connectivity, setup related issues for Alexa and FireTV devices 2020-2021

• Regularly reported to VPs at the monthly customer review on the status of device contacts, owned VP level goals, and drove extended teams to deliver on these goals

• Drove key research initiatives to better understand key customer pains and ensure these are reflected and identified in future product features.

• Team captain for Diversity and Inclusion initiatives  

True - App

Sr. Product Consultant

• Responsible for identifying key product strategy, minimum viable product, plan and develop features for market success

• Developed 2-year roadmap based on product strategy and core development capability to ensure a 30% increase in user retention

• Developed launch strategy with a focus on increase in retention, engagement, and app usage.

• Worked closely with the engineering team to develop the first product management and development process.

GoPro

Head of Next Gen Products

• Lead for developing the entire product roadmap for years 2020-2022 targeting a YoY revenue increase of 15%.

• Company wide lead for machine learning applications and implementation across all product verticals: hardware, software and cloud

• Business development lead within product management team with a focus on machine learning, optical sensors, audio and optical improvements, algorithms and all product innovation

• Responsible for generating initial product requirements for all products and proposed features to enable engineering, user experience (UX), and quality assurance (QA) to build, test and determine viability

• Responsible for close partnerships with the broader GoPro R&D, engineering and marketing organizations to enable and ensure a compelling end-to-end customer experience.

• Led monthly discussions of product vision and requirements to CEO, executive staff and external channel partners

Sentient Energy/ Koch Engineering Services

Director, Product Management & Strategy

• Developed the complete software, analytics and hardware product roadmap for 3-year outlook, increasing revenue potential by 200% focusing on industrial IoT for smart grid and smart city transformations

• Launched 3 new products (hardware + software) in year-one, increasing revenue by over 30% and streamlining the company’s product solutions delivery to the customers

• Created the company’s first product management processes through coordinated product roadmap management, requirements management, go-to-market strategy, market introduction and customer acceptance criteria for all products in the portfolio

• Led the entire smart grid and grid modernization strategic investments for the company, making decisions to strengthen the IoT portfolio, data analytics and reporting

• Strategized product pricing and branding, focusing on software licensing, product & solutions bundling, ensuring >50% margins across the product portfolio.

• Co-Led all customer engagement discussions with sales team, focusing on revenue capture and growth and ensuring clear product characteristic communications and demonstration

• Managed the product and documentation teams, ensuring clear requirements management, team goals and company product deliverables.

Smiths Group

Manager, Product Management

• Led the vision and development of wearable gamma and neutron sensors (new product, go-to-market & full market launch), handheld and wearable sensors for the military and large portal monitors. Led the full UI/ UX design based on customer input and market requirements.

• Launched three products addressing a cumulative market size of ~$400MM. Acted as the program manager for various research projects within the company, while offering expertise to the technical teams.

• Led the sales and marketing teams to respond to RFIs, RFPs, and various tenders.  Trained commercial team on the product opportunities, capture strategies and customer engagement for product improvement.

• Developed company’s first software framework for remote maintenance, communication and device networking for field-deployed products. This framework will be implemented across all products lines.

• Worked with sourcing and technology teams to identify areas of cost saving; reduced BOM of handheld products by 20% and reduced service cost by 40% by implementing the field “swap” model.

GE, Homeland Protection

Sr. Product and Strategy Manager

• Identified and successfully established business partnership to access >$200MM revenue in North America. Performed all financial pro forma, market and product strategy analysis. Subsequently led the joint integration effort for the manufacturing, services and sales teams. Negotiated extended global sales coverage and international market opportunities valued over >$500MM.

• Single handedly led $4.2MM partnership with an R&D house to integrate handheld product lines of the two companies. Developed sensitivity analysis for the business, worked with legal teams to conduct due diligence and oversaw all financial and strategy discussions.

• Strategized product launch by leading partnership discussions with a company that produces complementary products. Potential growth 4X than current market size.

• Spearheaded a cross functional effort to identify all global revenue forecasts over 5-year term to determine business gaps. Prioritized market & product opportunities for long-term growth target

• Led sales & operations plan to predict internal requirements and external demand, solidified strategic relationship with channel partners to focus on product growth in key market segments.